I've Made Every Mistake You Can Make With Boxup
In the past 4 years handling packaging orders for a mid-size ecommerce company, I've personally submitted orders with wrong box dimensions (cost: $900+ in reprints), misunderstood the login system (lost a day of work), and once even tried to find a Fisher & Paykel oven manual on Boxup (don't ask). I now maintain our team's pre-order checklist, and I'm sharing the most common questions — and the answers I wish I'd had.
Q1: How do I log in to my Boxup account? I keep getting errors.
Don't do what I did. My first month, I tried using the "forgot password" link three times before realizing I'd created a separate account under a different email. Boxup login is straightforward: go to boxup.com/login, use the email you registered with, and reset if needed. But here's the catch — if you're a rental customer (not a one-time buyer), your login is tied to your company profile, not your personal email. I wasted two hours on that one.
Looking back, I should've just called the Terre Haute support number (they're local and respond fast). At the time, I thought I could figure it out myself. Nope.
Q2: Can I get Boxup service in Terre Haute? How does local delivery work?
Yes, Boxup has a strong local presence in Terre Haute. In fact, they started there. I once had a rush order for a client's women's mail order catalog — 500 catalogs needed boxes by Friday. The online checkout quoted standard 5-day delivery. I almost paid for expedited shipping (ugh, extra cost). Then I realized: Boxup offers local pickup and same-day delivery within Terre Haute if you call ahead. Saved $80 and got the boxes in 4 hours.
So glad I called. Almost went with standard shipping, which would've meant missing the ship deadline entirely.
Q3: Can I use Boxup to pack a women's mail order catalog? What about product manuals?
This came up when a new team member asked, "Can we rent boxes for the catalog?" Yes, absolutely. Boxup specializes in rental packaging — you get sturdy corrugated boxes, use them for your shipment, then return them. Works great for catalogs, retail returns, even event materials.
But here's the question I wish more people asked: "Does Boxup sell Fisher & Paykel oven manuals?" (No, thankfully I asked before ordering.) Boxup is a packaging company. They don't stock appliance manuals. I've had three separate clients ask me this because they saw "manual" in the same search results. If you need a Fisher & Paykel oven manual, go to the manufacturer's site. But if you need packaging to ship that oven? Now Boxup is the right place.
Q4: How do you bookmark items or save favorites on Boxup? Like on Whatnot?
I don't have hard data on this, but based on my experience, Boxup doesn't have a "bookmark" or "save for later" feature like Whatnot does. Whatnot lets you bookmark live auctions. Boxup is a B2B packaging rental platform — you typically order what you need, when you need it. But you can save your order templates (under your account dashboard).
The question isn't "How do I bookmark?" It's "How do I avoid creating the same order from scratch every time?" And the answer is: use the "Quick Reorder" button on past orders. I wish I'd known that in year one.
Q5: Is Boxup cheaper than buying boxes? What about hidden costs?
Short answer: For recurring or one-time large volumes, rental is usually cheaper. But (and this is the mistake I made), you have to factor in the return shipping. Boxup provides prepaid return labels, but if you don't return the boxes within the rental period, you're charged a daily fee. I once kept a set of 200 boxes an extra 10 days — cost $150 in late fees.
Total cost of ownership includes: rental fee + shipping to you + potential late fees + any damage charges (if you crush them). I'd rather spend 10 minutes explaining this upfront than deal with invoice surprises later. An informed customer is the best customer.
Q6: What's the most common mistake people make with Boxup?
Hands down: ordering the wrong box size. I ordered 24x18x12 boxes for a product that actually needed 20x16x10. Checked it myself, approved it, processed it. We caught the error when the product didn't fit. $890 in redo plus a 1-week delay.
My checklist now includes: measure the actual product + add 2 inches for padding. Also, don't assume the online calculator is perfect — it gave me a suggestion that was off by 4 inches. Use a tape measure, not faith.
Q7: Can I use Boxup for a one-time shipment? (Like sending a gift or a manual catalog?)
Yes, you can. Boxup doesn't require a subscription. But here's the catch: if you only need 10 boxes, the rental minimum might be 25. I learned this when I tried to order 12 boxes for a small catalog test. The system wouldn't let me proceed. Called Terre Haute support — they waived the minimum for a small fee ($5). Dodged a bullet by calling instead of abandoning the order.
Prices as of January 2025; verify current rates on boxup.com.
